Refunds, Returns, and Shipping Policy

Effective Date: August 25, 2025

At MansBrand.com, we aim to provide a smooth and reliable shopping experience. Because our platform hosts multiple independent vendors, each seller is responsible for fulfilling and shipping their own products. This policy outlines how shipping, refunds, and returns are handled across our marketplace.

1. Shipping Policy

• Vendor Fulfillment: Each vendor is responsible for processing and shipping orders directly to customers. Shipping times and costs may vary depending on the vendor and product.

• Shipping Confirmation: Customers will receive confirmation emails once their order has shipped. Tracking information will be provided where available.

• Delays: MansBrand.com is not responsible for delays caused by carriers, customs, or vendor handling.

2. Returns Policy

• Pre-Approval Required: All returns must be pre-approved by the selling vendor. Customers must contact the vendor through their order page or contact form before sending items back.

• Buyer’s Responsibility: Return shipping costs are the responsibility of the buyer, unless otherwise stated by the vendor.

• 30-Day Window: Returns are only accepted within 30 days of receiving the product. After this period, returns will not be accepted.

• Condition of Items: Returned items must be in original condition, unused, and with all original packaging and tags. Vendors reserve the right to deny refunds if items show signs of wear or misuse.

• Non-Returnable Items: Certain products (e.g., intimate apparel, personal care items, digital downloads, or custom orders) may not be eligible for return. Vendors will indicate this on product listings.

3. Refund Policy

• Approval by Vendor: Refunds are issued only after the vendor receives and inspects the returned item.

• Processing Time: Once approved, refunds will be processed to the original payment method within 7–10 business days.

• Partial Refunds: Vendors may issue partial refunds if items are returned damaged, incomplete, or outside the return guidelines.

• Shipping Fees: Original shipping costs are non-refundable.

4. Damaged or Defective Products

If you receive a defective, damaged, or incorrect item:

• Contact the vendor directly within 7 days of delivery.

• Provide photos and details of the issue.

• Vendors may offer a replacement, exchange, or refund at their discretion.

5. Marketplace Disclaimer

MansBrand.com is a platform that connects buyers and independent vendors. Each vendor is solely responsible for their own shipping, return, and refund practices. While we set marketplace-wide policies, MansBrand.com does not assume liability for vendor actions but will assist in resolving disputes when possible.

6. Contact Information

If you need assistance with a return, refund, or shipping issue, first contact the vendor directly through your order page. If you cannot resolve the issue with the vendor, please contact MansBrand.com support at:

MansBrand.com

Wilmington, NC
Email: contact@mansbrand.com
Phone: +1 910 356-6060